Frequently Asked Questions
Currently we sell our products only online from our website (www.fireheaven.com). In the future, we plan to expand to local and regional retailers.
We currently only ship our products within the continental US via our online shopping.
Please contact us using our online form or use email for any order related questions or issues. Our contact email is [email protected]
You can provide your shipping address in the Shopping Cart to see the cost. We also offer free shipping on orders of $30 or more. Periodically, we may run promotions on shipping costs.
The Terms and Conditions section covers our Shipping Policy and Return Policy. We do not accept returned food products, so do not ship it back. Please contact us if you think you need to return any of our products.
Currently we do not take bulk or wholesale orders. If you want to make larger orders of more than a dozen bottles please contact us.
Our sauces are made with fresh ingredients without fermentation or use of any preservatives. A hot-fill bottling process is used to ensure optimum taste and a shelf stable product.
Yes we recommend refrigeration of the sauce after it is opened. It preserves the taste and extends the freshness. New unopened bottles do not need refrigeration. We do recommend using the sauce within a year to get the best taste. If you use our sauces occasionally, you can freeze the bottles. Just thaw and shake well before use.